How Turbo Recovery handles your information.

When you call us, request a quote or use this website, we only ask for the details we need to help with your recovery, answer your enquiry and keep a record of the work.

Call 0141 266 0695

Last updated: 29 August 2026.

Who is responsible

Turbo Recovery is responsible for the personal information collected through this website, quote forms, phone calls and customer enquiries.

You can contact us by calling 0141 266 0695 or by using the contact page.

What we collect

Your name and phone number.
Pickup and drop-off locations.
Vehicle details, registration, access notes and breakdown details.
Messages you send through the website or by phone.
Basic website and advertising data, such as pages visited and enquiries submitted.

Why we use your information

We use your information to respond to enquiries, give quotes, arrange vehicle recovery, confirm pickup and drop-off details, keep service records, improve the website and measure advertising performance.

Our lawful bases are usually contract, because you ask us to quote or provide recovery; legitimate interests, because we need to run and improve the business; and legal obligation where we need to keep records for tax, accounting or dispute purposes.

Who we share it with

We only share information where needed to run the service. That may include website hosting, WordPress/website tools, form providers, analytics or advertising platforms, payment or accounting providers, insurers, legal advisers, or recovery partners if they are needed for your job.

We do not sell your personal information.

How long we keep it

Enquiry and recovery records are kept only for as long as needed for the job, customer service, accounting, legal or insurance reasons. If you ask us to delete information, we will do so where we no longer have a lawful reason to keep it.

Cookies, analytics and ads

This website may use cookies and similar technologies for security, website performance, analytics and advertising measurement. These tools help us understand how people find the website, which pages are useful and whether calls or quote requests are working.

You can control cookies in your browser settings. If a cookie banner is shown on the website, use it to manage your choices.

Your rights

You can ask to access, correct, delete or restrict the use of your personal information. You can also object to certain uses of your information and ask for a copy of information you provided to us.

To make a request, contact us through the contact page or call 0141 266 0695.

If you have a concern

If you are unhappy with how we handle your information, please contact us first so we can try to put it right.

You can also complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint.